General Terms and Conditions

1.1 Who we are. Kingsway Windows Ltd is a trusted provider of high-quality windows, doors, and related products. Registered Office: [Insert Kingsway’s Registered Office Address]. Registered in England No: [Insert Registration Number]. Kingsway Windows Ltd is authorised and regulated by the relevant authorities for consumer credit and non-investment insurance activities, where applicable.

1.2 These terms. These terms and conditions (referred to as “these Terms”) govern all our activities and should be read in conjunction with any additional terms provided for specific activities (referred to as “Specific Terms”). In the event of any conflict, the Specific Terms will prevail.

1.3 Legally bound. By engaging in any of our activities, you agree to be legally bound by these Terms and any Specific Terms, in addition to the terms and conditions of sale relevant to your purchase.

1.4 Changes. We reserve the right to change these Terms or withdraw or modify any activity at any time.

1.5 Availability. All products and services are subject to availability.

1.6 Right to decline. We reserve the right to decline any order if the activity code or offer is invalid or if we reasonably suspect fraudulent activity.

1.7 Refund. Refunds, if applicable, will be subject to the specific terms and conditions of the purchase. Refunds will not exceed the price you paid, considering any discounts or offers applied.

1.8 Breach. If we believe you have breached these Terms or any Specific Terms, we may take appropriate action, including canceling your participation in activities, reclaiming discounts or prizes, or excluding you from future promotions.

1.9 Your data. Personal data collected during our activities will be processed in accordance with our privacy policy.

1.10 Media. By submitting any photographs, videos, or other media, you warrant that you have the legal right to do so. You grant us the right to use, publish, and share such media in promotional materials, including on our website and social media platforms, without time or usage limitations.

1.11 Law and jurisdiction. These Terms and any Specific Terms are governed by English law. Any disputes will be resolved under the exclusive jurisdiction of the courts of England and Wales.

2. Applicable only to Prize Draw Promotions

2.1 How do these terms apply? These prize draw terms are supplementary to the general Terms above and apply to all prize draw promotions.

2.2 Eligibility. Participants must be at least 18 years old and UK residents. Proof of eligibility may be required.

2.3 Name. Entries must be made using your full legal name. Only one entry per person is allowed. Multiple entries or false information may result in disqualification.

2.4 Receipt of entries. We are not responsible for entries not received, recognised, or accepted for any reason. Proof of submission does not constitute proof of receipt.

2.5 Incomplete entries. Entries that are incomplete or non-compliant with these Terms or Specific Terms will not be accepted.

2.6 Employees. Employees, contractors, their immediate families, and individuals directly connected with Kingsway Windows Ltd are ineligible to participate.

2.7 Claim your prize. Prizes must be claimed within 14 days. Failure to claim may result in forfeiture, and the prize may be awarded to another entrant.

2.8 Depiction of prize. Images of prizes in promotional material are for illustrative purposes. Actual prizes may vary in colour, size, or model.

2.9 Substitute. We may replace a prize with one of equal or greater value.

2.10 Non-transferable. Prizes are non-transferable, non-refundable, and non-negotiable. No cash alternatives will be provided.

2.11 Other offers. Prizes cannot be combined with other promotional offers.

2.12 Breach. Breach of any terms may result in disqualification. If a prize has already been awarded, it may need to be returned or reimbursed.

2.13 Warranty. We make no warranties regarding the prizes and accept no liability for any issues beyond our control.

2.14 Liability. We are not responsible for lost, delayed, or damaged prizes due to factors beyond our control or third-party failures.

2.15 Publish. We may publish the names of winners on our website, social media, and other media platforms.

2.16 Final. All decisions regarding prize draws are final.

3. Estimated Product Installation Times

3.1 How do these terms apply? These Specific Terms supplement the general Terms above and apply to the estimated installation times of our products. Kingsway Windows Ltd reserves the right to amend these Specific Terms.

3.2 Estimated installation time definition. When you contract with Kingsway Windows Ltd for the supply and installation of products, an estimated installation time is provided. This estimate covers the time between order placement and final installation at your property. Installation times vary based on product type, required third-party approvals, and your location within the UK. Specific lead times are detailed in your contractual documentation.